Frequently Asked Questions — Pure Sweat Sauna NZ

Our saunas are crafted from Nordic Pine, the traditional wood used in Finnish saunas for generations, typically in its natural, untreated state.

All our wood undergoes thermal modification to enhance resistance to decay and degradation. The saunas feature single-layer construction at approximately 38mm thickness, providing excellent thermal insulations properties.

The sauna benches are also constructed from Nordic Pine. Our new luxury range can come with a two layer system. The walls are insulated.

Shipping will be charged after your order is placed so we can provide you with the best rate.

Our team will be in touch to confirm the cost and get your delivery underway — or you’re welcome to pick up for free from our Rotorua workshop.

Rural deliveries are available too; just reach out for a quick quote.

For more detail, see our shipping policy or contact us for tailored freight advice.

Our electric saunas come with a Harvia sauna heater. Harvia is the largest producers of saunas worldwide and are known for their quality. 

All electric sauna heaters must be installed by a certified electrician, who should issue you with a certificate of compliance upon completion. Electric heaters typically require a heavier-gauge cable and a larger fuse size than a standard household connection. Before purchasing, please confirm with your electrician that your property can accommodate the electrical connection required for your chosen sauna heater size.

We are here to support if needed. 

We provide comprehensive warranty coverage reflecting our confidence in product quality:

• Single Layer Saunas: 5-year warranty coverage when assembly and care instructions are properly followed and the sauna remains in its original installation location.
• Double Layer Saunas: 1-year warranty coverage under the same conditions.
• Heaters: All sauna heaters include a 1-year manufacturer warranty regardless of sauna type.

Important warranty conditions:

• Assembly must follow provided instructions
• Care and maintenance guidelines must be observed
• Sauna must remain in its original assembly location
• Warranty coverage may be void if these conditions are not met

For warranty claims or questions about coverage, please contact our support team with your purchase details and description of the issue.

All our saunas come with an outdoor sauna room, benches, bucket and ladle, sauna stones, thermometer, sand timer, roof slates, ladle for incense, Harvia sauna heater, outside trim, sauna label, hanger and sauna step.

For installation screws, nails and a mallet are also provided.

Yes — with reasonable DIY ability. Saunas come flat packed with clear written instructions, and we provide assembly videos as well. Most owners complete the build in 1 to 2 days, depending on your ability and how many people are helping. If you get stuck, we are only a phone call away.

If you would prefer not to build it yourself, our team can assemble it for you for $1200. If you are located a long way from our Rotorua base, a local builder will have no trouble putting it together — the instructions are straightforward for anyone in the trade.

All electric saunas also need the Harvia heater connected by a certified electrician, who will provide a Code of Compliance on completion.

We suggest an oil or stain for greater longevity.

Our saunas will last a long time if looked after. We suggest a stain on the outside of the sauna to help protect from NZ harsh conditions.

We also provide care instructions for your sauna to help ensure they will last.